UCCE
DURATION : 2 Months
This course is intended for system engineers and customers who are involved with ?Day 2? support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is for those administering the solution or who may be responsible for Level 1-2 support of the solution, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment.
Batch Schedule (Online/Classroom)
| Course | Days | Time |
|---|---|---|
| UCCE | Monday | 7 AM - 8 AM | 8 AM - 9 AM | 6 PM - 7 PM | 7 PM - 8 PM |
| UCCE | Tuesday | 7 AM - 8 AM | 8 AM - 9 AM | 6 PM - 7 PM | 7 PM - 8 PM |
| UCCE | Wednesday | 7 AM - 8 AM | 8 AM - 9 AM | 6 PM - 7 PM | 7 PM - 8 PM |
| UCCE | Thursday | 7 AM - 8 AM | 8 AM - 9 AM | 6 PM - 7 PM | 7 PM - 8 PM |
| UCCE | Friday | 7 AM - 8 AM | 8 AM - 9 AM | 6 PM - 7 PM | 7 PM - 8 PM |
| UCCE | Saturday | 11 AM - 3 PM |
| UCCE | Sunday | 11 AM - 3 PM |
The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality.
- Contact Center Overview
- UC Operating Systems
- UCCE Platform Deployment
- Call Flow Scripting
- Nodes and Processes
- Data-Driven Routing
